Privacy Policy
Giant Leap Marketing (Just Health Pty Ltd - ABN 83 613 162 459) is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
This policy was last updated on 2 September 2026.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, business names, email addresses, telephone numbers and website addresses.
This Personal Information is obtained in a number of ways, including by correspondence, by telephone, by email, through forms on our website at www.giantleapmarketing.com.au, through lead forms submitted in response to our advertising on Facebook and Instagram, through our online booking system when you schedule a call with us, through cookies, and from other publicly available sources. We do not guarantee website links or the privacy policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, responding to your enquiries, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
We do not seek to collect Sensitive Information in the ordinary course of our business. Where Sensitive Information is provided to us, it will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent, or where required or authorised by law
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
We engage third party service providers to operate our business. Each holds Personal Information only to the extent required to perform the service it provides to us. Those providers fall into the following categories:
- Website hosting, and the processing of enquiries submitted through our website
- Email marketing, being the storage of our mailing list and the delivery of our email communications
- Appointment booking and scheduling, including the tools that pass booking details between our systems
- Advertising and website measurement, such as Google, Facebook and Instagram, which deliver our advertising, collect enquiries made in response to it, and report on how our advertising and website perform
We may change providers from time to time. Where we do so, we will take reasonable steps to select providers offering comparable standards of privacy and security, and we will hold them to the purposes described in this policy. If you would like to know which providers we use at any time, please contact us using the details at the end of this policy.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances, including the following:
- To the third party service providers described above, for the purposes of operating our business
- To our accountants, auditors and professional advisers, where required for them to perform their services
- To third parties where you consent to the use or disclosure
- Where required or authorised by law
We do not sell your Personal Information, and we do not disclose it to third parties for the purpose of allowing them to market their own products or services to you.
Disclosure of Personal Information Overseas
A number of the third party service providers described above are located outside Australia, principally in the United States and in Europe. Where your Personal Information is held or processed by those providers, it is stored overseas.
Before disclosing Personal Information to an overseas recipient, we take such steps as are reasonable in the circumstances to satisfy ourselves that the recipient maintains standards of privacy and security comparable to those required under the Australian Privacy Principles.
If you are located outside Australia
Our services are offered worldwide, and many of our clients are located in North America. We are an Australian business, and we apply the Australian Privacy Principles to all Personal Information we hold, wherever you are located. The privacy law of your own country may give you rights in addition to those described above. Those laws include, but are not limited to, the Personal Information Protection and Electronic Documents Act in Canada, the California Consumer Privacy Act as amended by the California Privacy Rights Act in the United States, and the General Data Protection Regulation in the European Union and the United Kingdom.
Where the General Data Protection Regulation applies to our handling of your Personal Information, we process that information on the basis of your consent, because the processing is necessary to perform a contract with you, or because we have a legitimate interest in operating and marketing our business that is not overridden by your rights.
Where a law of this kind applies, we will honour the rights it gives you. Depending on where you are located, those rights may include:
- The right to be informed of what Personal Information we hold and how we use it
- The right to access a copy of that information
- The right to have inaccurate information corrected
- The right to have your information erased
- The right to object to our use of your information, or to ask us to restrict it
- The right to receive your information in a portable form
- The right to withdraw your consent at any time, where we rely on consent
- The right not to be treated less favourably for exercising any of these rights
To exercise any of these rights, please contact us using the details at the end of this policy. We will not charge you a fee. We will respond within the period required by the law that applies to you, and in any event within 30 days.
If you are located in the European Union or the United Kingdom, you also have the right to lodge a complaint with your local data protection authority.
Cookies and Website Analytics
Our website uses cookies and similar technologies. Some are necessary for the website to function. Others allow us to measure how visitors find and use the website, and to present advertising to people who have previously visited it.
Most web browsers allow you to refuse or delete cookies through your browser settings. If you elect to do so, some parts of our website may not function as intended.
Direct Marketing and How to Opt Out
If you provide us with your email address, we may send you marketing communications relating to Google Ads and to our services.
Every marketing email we send contains an unsubscribe link. Selecting that link will remove you from our mailing list, and we will not send you further marketing communications unless you ask us to. You may also unsubscribe at any time by contacting us using the details at the end of this policy.
Unsubscribing from marketing communications does not affect communications we are required to send in relation to an appointment you have booked, or in relation to services we are providing to you.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. The measures we take include restricting access to those who require it in order to perform their duties, and using strong passwords and multi-factor authentication where available.
Where we become aware of an eligible data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme under the Privacy Act.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most Personal Information is or will be stored in client files, which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you, and update or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing using the details at the end of this policy.
We will not charge any fee for your access request.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
We will respond to your request within a reasonable period, and in any event within 30 days.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we hold is not up to date or is inaccurate, please advise us as soon as practicable so that we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This policy may change from time to time and is available on our website. The date at the top of this policy indicates when it was last updated.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, or about the way in which we have handled your Personal Information, please contact us at:
crystal@giantleapmarketing.com.au
We will acknowledge your complaint and respond to it within 30 days.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner at https://www.oaic.gov.au/ or on 1300 363 992.